Business meeting EN 15838 – contact centers certification practice
About
Starts
27 Sep 2012, 09:00
Ends
27 Sep 2012, 18:00
We invite you to our business meeting EN 15838 – contact centers certification practice
In the program discussion and answer for below questions
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What are the basic elements of the standards?
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What is the process of certification?
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What are the benefits of certification for me as a manager of CCC?
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Can I check myself the level of readiness to certify my CCC?
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Does my adaptation to the requirements of CCC standards, but without certification, is possible? Does it make sense?
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How can I estimate the cost of certification? What is its timescale?
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How does the contact center managers can strengthen its position within the parent organization, using the provisions
of EN 15838?
We invite everyone to participate free of charge, just send an e-mail.
Date and
place of the meeting
September 27, 2012 (Thursday)
SGS Polska Office in Warsaw, Bema 83
Number of places limited!
See you on September 27 in Warsaw!