EN 15838 – contact centers certification practice
About
Starts
24 Oct 2012, 08:53
Ends
24 Oct 2012, 18:00
Location
Warsaw, Poland
We invite you to our business meeting EN 15838 – contact centers certification practice - October 24, 2012 (wednesday)
In the program discussion and answer for below questions
- What are the basic elements of the standards?
- What is the process of certification?
- What are the benefits of certification for me as a manager of CCC?
- Can I check myself the level of readiness to certify my CCC?
- Does my adaptation to the requirements of CCC standards, but without certification, is possible? Does it make sense?
- How can I estimate the cost of certification? What is its timescale?
- How does the contact center managers can strengthen its position within the parent organization, using the provisions of EN 15838?
Date: October 24, 2012 (wednesday)
Place: SGS Polska Office in Warsaw, Bema 83
We invite everyone to participate free of charge you can contact us.
Michał Cichocki
t: + 48 691 767 168
f: +48 22 329 22 20
Number of places limited!
See you on October 24 in Warsaw!
The SGS Group is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With 70,000 employees, SGS operates a network of over 1,350 offices and laboratories around the world.