Contact Center home.pl Certified by SGS
home.pl, as the first hosting service provider in Poland, received the prestigious Certificate of conformity for its customer service center - Quality Management System Certificate in the CCC for compliance with EN 15 838.
Certification Body which carried out the certification process was SGS Polska.
"High quality customer service is crucial value for home.pl and distinguishes us in hosting services market. Advantages such as the availability of 24 hours a day, 7 days a week and dedicated service channels are complemented by appropriate contact and work management procedures” - said Marek Pietrusiak, Director of Customer Service home.pl. – "home.pl has already certified quality and information security management systems. In this context, the standard EN 15 838 is the perfect complement to of processes taking place between the company and the customer "- adds Pietrusiak.
home.pl exist since 1997 and is the largest provider of the Internet services for small and medium enterprises in Central and Eastern Europe. The company specializes in hosting web sites, e-mail accounts systems and the provision of business applications over the Internet. The services home.pl already using more than one million users.
Working with home.pl in auditing process was characterized by a high level of professionalism and factual approach. It is always the case when companies that are certified are very well managed. For the possession of certificates of conformity to ISO 9001 (quality management systems) and ISO 27001 (information security), home.pl added a certificate of compliance with EN 15 838 (the quality of call center work). SGS for all of these standards has a rich experience.
SGS Polska Sp. z o.o.
ul. Derdowskiego 7
t: +48 58 661 07 00
f: +48 58 661 07 07
SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 70,000 employees, SGS operates a network of over 1,350 offices and laboratories around the world.