First certificate EN 15838 in Belarus
Contact Center CJSC "Bank" BELROSBANK "became the first and only contact center in the Republic of Belarus, which was certified against the standard EN 15838.
EN 15838 standard has been approved by European Committee for Standardization (CEN) in October 2009 and there are recommendation for selection, employment and consultants training, organization and management standards for call centers, defining procedures describing processes, quality control standards.
An audit was conducted by SGS Poland. Our auditors have assessed the system to be in accordance with the requirements of the standard EN15838.
" A special attention was paid to monitoring the quality of contacts, the organization processes, selection and training of professional consultants, security of customer information. It can therefore be safe to say - the auditors examined the contact center operations very carefully, there was absolutely no deviations from the requirements of the standard, which has repeatedly pointed Audit team "- confirms Adam Sarnaszek, Director of Systems and Services Certification Branch SGS Poland.
The SGS Group is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With 70,000 employees, SGS operates a network of over 1,350 offices and laboratories around the world.