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On June 6, SGS Poland participated in this year's European BPO Forum – The Customer Relationship Cycle.

During the Forum, on behalf of SGS Poland, Krzysztof Gawecki Lead Auditor, presented, 3 important key areas in process management:

  • Quality in BPO sector
  • EN 15838 – Quality in Customer Contact Center
  • Other standards for BPO development (ISO 9001, ISO 27001, ISO 22301, ISO/CD 37500)

Furthermore, there have been presented innovative solutions and services which increase dynamics of business processes, they facilitate and increase their efficiency, by international experts, such as:

  • Vincent Vanden Bossche - General Manager, Call
  • Richard Kenny - EMEA Marketing Manager, Plantronics
  • Stefan Arzner - International HR Manager, Raiffeisen Bank International AG
  • Mihaela Apostoleanu - Support Sales and Business Operations Director, Oracle
  • Stefan Jung - Senior Account Manager, Aspect Software
  • Marcela Stoica - Senior Management Skills Developer, Customer Service School.

Full report from the event is available at the Organizer’s European BPO Forum webiste.