Emergency Response Services
Since 1996, SGS has been providing Emergency Response Services for corporate customers all over the world, including Poland. Under global contracts, we serve large international corporations.
The service is designed to facilitate communication with the manufacturer in emergency and obtain information on the product. The very launch of this service obliged manufacturers of dangerous goods to, among other things, provide an emergency telephone line, available in 24/7 mode. This means that ERS advisers have to be ready anytime to answer a call from a user, carrier, emergency services and other people who may have access to an emergency phone number for a given product. Such a phone number has to be specified also in the material safety data sheet (MSDS) and shipping documents. The ERS solution is fitted with a centralized system that uses country dial codes to automatically direct incoming calls to advisers who respond in the caller’s language. As a result, if a Polish driver is abroad and needs adviser’s assistance related to some product, the phone call will be redirected to a help desk operated by SGS specialists in Poland.
An immediate reaction is necessary, which includes answering the phone, gathering detailed information on the incident, contacting the manufacturer, and providing feedback to the caller.
Response teams have to be ready to answer all kinds of calls, from short questions about possible applications of a given product in specific circumstances to situations involving a danger to life or serious contamination of the environment. Over the years of operating the emergency telephone line, our specialists provided necessary information to medical staff, firemen and people who suspected that their health was badly affected by some product. Our tasks include also maintaining a good image of our customers by immediately advising them of incidents and offering an opportunity to react to a given situation.
Response teams carry out demanding and responsible work. People who provide this service take part in periodic training courses and are aware of the necessity to react and initiate an appropriate procedure immediately after receiving a notification.
We offer the top quality services just where they are most needed!
Contact us to find out more about Emergency Response Services.