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11 Oct 2013, 11:00


11 Oct 2013, 13:00


Warsaw, Poland

SGS Poland invite you to business meeting – EN 15838 – contact centers certification practice.


There will be in the program discussion and answer for below questions:

  • What is the quality management in Customer Contact Center?

  • What are the requirements of EN 15838?

  • What are the benefits of certification and implementation?

  • Which tools can help getting ready for certification?

  • Can I check level of readiness for the certification of CCC by myself?

  • How does the process of certification look like? What is the management system audit?


... and we will discuss examples of clients certified according to EN 15838.


We invite everyone to participate free of charge. Number of places limited!